Frequently Asked Questions

• Who can open a LoveLotto.com Account?
• How can I open an account with LoveLotto.com?
• What happens when I buy tickets on your site?
• What happens when the lotteries are draw?
• What happens if I win?
• Is it safe to use your site?

• How do I open an account with LoveLotto.com?
• Where can I view my Tickets and numbers?
• How do I reset my password?
• How do I update my personal details?
• How do I withdraw my winnings?

• How do I buy a ticket?
• Where can I view my Tickets and numbers?
• Why can't I cancel, change my tickets and numbers?
• What happens when I win?
• When will I be paid?

• How do I choose my numbers?
• How much does it cost?
• When can I play?
• What happens if I win?

• How do I choose my numbers?
• How much does it cost?
• When can I play?
• What happens if I win?

• How do I choose my numbers?
• How much does it cost?
• When can I play?
• What happens if I win?

• How do I choose my numbers?
• How much does it cost?
• When can I play?
• What happens if I win?

• How do I choose my numbers?
• How much does it cost?
• When can I play?
• What happens if I win?

• How do I choose my numbers?
• How much does it cost?
• When can I play?
• What happens if I win?

• How do I choose my numbers?
• When can I play?
• What happens if I win?

• How do I choose my numbers?
• How much does it cost?
• When can I play?
• What happens if I win?

• How do I choose my numbers?
• How much does it cost?
• When can I play?
• What happens if I win?

• How do I choose my numbers?
• How much does it cost?
• When can I play?
• What happens if I win?

• How do I choose my numbers?
• How much does it cost?
• When can I play?
• What happens if I win?

• How do I choose my numbers?
• How much does it cost?
• When can I play?
• What happens if I win?

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Getting Started

Who can open a LoveLotto.com Account?

You can open an Account if you are aged 18 or over.
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How can I open an account with LoveLotto.com?

Simply select 'Register' and follow the on-screen instructions. You will be asked for your name, email address and a password. Once you complete registration, it is a good idea to login and provide us with your contact details in case you're a winner!
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What happens when I buy tickets on your site?

When you purchase a ticket from our website a member of our team is immediately informed and subsequently buys your tickets from an official lottery terminal on your behalf.
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What happens when the lotteries are draw?

Once the relative lottery is drawn, we'll automatically check your numbers and send you an e-mail if you're a winner! Typically, our team will update the results and notify winners within one (1) working days of the official draw. If you win the Jackpot, expect a call from us! It's a good idea to ensure your telephone number is up to date, please login and check your account details!
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What happens if I win?

Winnings under €1000 will be transferred to your account automatically within 2 working days. If you have won over €1000 a LoveLotto.com Customer Service Agent will be calling you to organise payment. It's a good idea to ensure your telephone number is up to date, please login and check your account details!
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Is it safe to use your site?

LoveLotto.com is committed to protecting your privacy. We have taken all measures to ensure that your data remains private and secure.

We understand that making purchases online involves a great deal of trust on your part and we take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of your information. To protect the confidentiality of your information, LoveLotto.com, makes use of SSL technology. SSL technology is designed so the information you enter on your browser is encrypted before being transmitted.
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Managing My Account

How do I open an account with LoveLotto.com?

Simply select 'Register' and follow the on-screen instructions. You will be asked for your name, email address and a password. Once you complete registration, it is a good idea to login and provide us with your contact details in case you're a winner!
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Where can I view my Tickets and numbers?

Your ticket details will be stored safely in your LoveLotto.com Account. To view them, login to your Account and select the 'My Tickets' link from the menu.
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How do I reset my password?

If you have forgotten your password or username, click the 'Forgot username or password?' link on the login screen and follow the onscreen instructions.
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How do I update my personal details?

It is a good idea to keep your contact details up-to-date, as we use this information to contact you in case you win! To do so, login and click 'My Details', here you can update all you personal information. Be sure to click 'Submit' to save your updated data.
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How do I withdraw my winnings?

To withdraw funds from your account login to your account; click 'Withdraw' from the menu and choose the account you would like funds deposited into.
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My Tickets and Transactions

How do I buy a ticket?

You can buy a ticket online for any of our lotteries by selecting the link 'Play Lotto' on the top menu. Then simply choose the lottery and the numbers. You will need to login to your Account to buy your ticket. When the ticket is purchased, your Account balance will be adjusted.
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Where can I view my Tickets and numbers?

Your ticket details will be stored safely in your LoveLotto.com Account. To view them, login to your Account and select the 'My Tickets' link from the menu.
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Why can't I cancel, change my tickets and numbers?

Tickets are purchased immediately and thus cannot be changed, cancelled or refunded. Please review your numbers, draws and lotteries prior to clicking 'Place my Order'.
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What happens when I win?

Once the relative lottery is drawn, We'll automatically check your numbers and send you an e-mail if you're a winner! Typically, our team will update the results and notify winners within two (2) working days of the official draw. If you win the Jackpot, expect a call from us! It's a good idea to ensure your telephone number is up to date, please login and check your account details!
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When will I be paid?

Once the relative lottery is drawn, We'll automatically check your numbers and send you an e-mail if you're a winner! Typically, our team will update the results and notify winners within one (1) working days of the official draw. Winnings under €500 Euros will be transferred to your account automatically within two (2) working days. If you have won over €500 a LoveLotto.com Customer Care Team Member will be calling you to organise payment. It's a good idea to ensure your telephone number is up to date, please login and check your account details!
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UK National Lotto

How do I choose my numbers?

To play the UK National Lottery you have to choose six numbers from 1-49, or select 'Auto Pick' (AP) for a random selection.

In total, seven numbers are drawn from one machine. The first six main numbers are the winning numbers. The last ball to be drawn is the bonus ball.

You win the jackpot by matching all six winning numbers. Match a minimum of three numbers from the main numbers drawn to win a prize.

UK National Lotto Odds

Match	Odds
6	1 in 13,983,816
5 + 1	1 in 2,330,636
5	1 in 55,492
4	1 in 1,033
3	1 in 57

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How much does it cost?

The UK National Lottery costs €2.5 per line played.
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When can I play?

You can play UK National Lottery every day, however official draws take place on Wednesdays and Saturdays. We typically close ticket sales two hours before the draw itself.
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What happens if I win?

Once the UK National lottery is drawn, we'll automatically check your numbers and send you an e-mail if you're a winner! Typically, our team will update the results and notify winners within one (1) working day of the official draw. If you win the Jackpot, expect a call from us! It's a good idea to ensure your telephone number is up to date, please login and check your account details!
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UK Thunderball

How do I choose my numbers?

To play the UK Thunderball Lottery you have to choose five numbers from 1-39 and one Thunderball from 1 to 14, or select 'Auto Pick' (AP) for a random selection.

In total, six numbers are drawn from one machine. The first five main numbers are the winning numbers. The last ball to be drawn is the Thunderball.

You win the jackpot by matching all five winning numbers plus the Thunderball. Match a minimum of the Thunderball to win a prize.

UK Thunderball Lotto Odds

Match	Odds
5 + 1	1 in 8,060,598
5	1 in 620,046
4 + 1	1 in 47,415
4	1 in 3,647
3 + 1	1 in 1,437
3	1 in 111
2 + 1	1 in 135
1	1 in 35
0 + 1	1 in 29

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How much does it cost?

The UK Thunderball Lottery costs €2.00 per line played.
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When can I play?

You can play UK Thunderball Lottery every day, however official draws take place on Wednesdays and Saturdays. We typically close ticket sales two hours before the draw itself.
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What happens if I win?

Once the UK Thunderball lottery is drawn, we'll automatically check your numbers and send you an e-mail if you're a winner! Typically, our team will update the results and notify winners within one (1) working day of the official draw. If you win the Jackpot, expect a call from us! It's a good idea to ensure your telephone number is up to date, please login and check your account details!
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EuroMillions

How do I choose my numbers?

To play the EuroMillions Lottery you have to choose five numbers from 1-50 and two Lucky Star Numbers from 1-11, or select 'Auto Pick' (AP) for a random selection.

In total, seven numbers are drawn from one machine. The first five main numbers are the winning numbers. The last two balls to be drawn are the Lucky Stars.

You win the jackpot by matching all five main numbers plus 2 lucky stars. Match a minimum of two main numbers plus one lucky star to win a prize.

EuroMillions Lotto Odds

Match	Odds
5 + 2	1 in 116,531,800
5 + 1	1 in 6,473,989
5	1 in 3,236,994
4 + 2	1 in 517,919
4 + 1	1 in 28,773
4	1 in 14,387
3 + 2	1 in 11,771
2 + 2	1 in 821
3 + 1	1 in 654
3	1 in 327
1 + 2	1 in 156
2 + 1	1 in 46
2	1 in 23

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How much does it cost?

The EuroMillions Lottery costs €3.50 per line played.
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When can I play?

You can play the EuroMillions Lottery every day, however official draws take place on Tuesdays and Fridays. We typically close ticket sales two hours before the draw itself.
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What happens if I win?

Once the EuroMillion lottery is drawn, we'll automatically check your numbers and send you an e-mail if you're a winner! Typically, our team will update the results and notify winners within one (1) working day of the official draw. If you win the Jackpot, expect a call from us! It's a good idea to ensure your telephone number is up to date, please login and check your account details!
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Euro Jackpot

How do I choose my numbers?

To play the Euro Jackpot Lottery you have to choose five numbers from 1-50 and two numbers from 1 to 8, or select 'Auto Pick' (AP) for a random selection. You win the jackpot by matching all five winning numbers plus the two Powerballs. Match a minimum of the two Main numbers plus one Powerball to win a prize.

Euro Jackpot Odds

Match	Odds
5+2	1 in 59,325,280
5 + 1	1 in 4,943,773
5	1 in 3,955,019
4 + 2	1 in 263,668
4 + 1	1 in 21,972
4	1 in 17,578
3 + 2	1 in 5,992
3 + 1	1 in 499
3	1 in 418
1 + 2	1 in 80
2 + 1	1 in 35

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How much does it cost?

The Euro Jackpot Lottery costs €3.50 per line played.
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When can I play?

You can play the Euro Jackpot Lottery every day, however official draws take place on Fridays. We typically close ticket sales two hours before the draw itself.
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What happens if I win?

Once the Euro Jackpot lottery is drawn, we'll automatically check your numbers and send you an e-mail if you're a winner! Typically, our team will update the results and notify winners within one (1) working day of the official draw. If you win the Jackpot, expect a call from us! It's a good idea to ensure your telephone number is up to date, please login and check your account details!
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USA MegaMillions

How do I choose my numbers?

To play the USA Mega Millions Lottery you have to choose five numbers from 1-46 and one number from 1 to 46, or select 'Auto Pick' (AP) for a random selection.

Two machines draw a total of six (6) numbers. The first machine draws the main five winning numbers. The second machine draws the Megaball.

You win the jackpot by matching all six winning numbers in a draw. Match a minimum of the Megaball to win a prize.

Mega Millions Lotto Odds

Match	Odds
5 + 1	1 in 175,711,536
5	1 in 3,904,701
4 + 1	1 in 689,065
4	1 in 15,313
3 + 1	1 in 13,781
3	1 in 306
2 + 1	1 in 844
1 + 1	1 in 141
0 + 1	1 in 75

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How much does it cost?

The USA Mega Millions Lottery costs €3.00 per line played.
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When can I play?

You can play USA Mega Millions Lottery every day, however official draws take place on Tuesdays and Fridays at 22:59 (GMT-5). We typically close ticket sales two hours before the draw itself.
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What happens if I win?

Once the USA Mega Millions lottery is drawn, we'll automatically check your numbers and send you an e-mail if you're a winner! Typically, our team will update the results and notify winners within one (1) working day of the official draw. If you win the Jackpot, expect a call from us! It's a good idea to ensure your telephone number is up to date, please login and check your account details!
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USA Powerball

How do I choose my numbers?

To play the USA Powerball Lottery you have to choose five numbers from 1-59 and one number from 1 to 35, or select 'Auto Pick' (AP) for a random selection.

Two machines draw a total of six (6) numbers. The first machine draws the main five winning numbers. The second draws the Powerball.

You win the jackpot by matching all five winning numbers plus the Powerball. Match a minimum of the Powerball to win a prize.

Powerball Lotto Odds

Match	Odds
5 + 1	1 in 175,223,510.00
5	1 in 5,153,632.65
4 + 1	1 in 648,975.96
4	1 in 19,087.53
3 + 1	1 in 12,244.83
3	1 in 360.14
2 + 1	1 in 706.43
1 + 1	1 in 110.81
0 + 1	1 in 55.41

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How much does it cost?

The USA Powerball Lottery costs €3.00 per line played.
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When can I play?

You can play USA Powerball Lottery every day, however official draws take place on Tuesdays and Fridays at 22:59 (GMT-5). We typically close ticket sales two hours before the draw itself.
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What happens if I win?

Once the USA Powerball lottery is drawn, we'll automatically check your numbers and send you an e-mail if you're a winner! Typically, our team will update the results and notify winners within one (1) working day of the official draw. If you win the Jackpot, expect a call from us! It's a good idea to ensure your telephone number is up to date, please login and check your account details!
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Oz Lotto

How do I choose my numbers?

To play the Oz Lotto you have to choose seven numbers from 1-45, or select 'Auto Pick' (AP) for a random selection.

In total, nine balls are drawn. The first 7 are the main winning numbers. The last 2 balls are the supplementary numbers.

You win the jackpot by matching all seven of the first seven balls drawn. Match a minimum of three main numbers plus one supplementary number to win a prize.

Oz Lotto Odds

Match	Odds
7	1 in 45,379,620
6 + 1	1 in 3,241,401
6	1 in 180,078
5 + 1	1 in 2,902
5	1 in 3,430
4	1 in 154
3 + 1	1 in 87

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When can I play?

You can play Oz Lotto every day, however official draws take place on Tuesdays at 20:30 (GMT+11). We typically close ticket sales two hours before the draw itself.
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What happens if I win?

Once the Oz Lotto lottery is drawn, we'll automatically check your numbers and send you an e-mail if you're a winner! Typically, our team will update the results and notify winners within one (1) working day of the official draw. If you win the Jackpot, expect a call from us! It's a good idea to ensure your telephone number is up to date, please login and check your account details!
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Oz Powerball

How do I choose my numbers?

To play the Oz Powerball Lottery you have to choose five (5) numbers from 1-45 and one (1) powerball number from 1 to 45, or select 'Auto Pick' (AP) for a random selection.

Two machines draw a total of six numbers; each machine contains 45 balls. The first machine draws the first 5 winning numbers the second machine draws the winning Powerball.

You win the jackpot by matching all six winning numbers. Match a minimum of three main numbers to win a prize.

Oz Powerball Odds

Match	Odds
5 + 1	1 in 54,979,156
5	1 in 1,249,526
4 + 1	1 in 274,896
4	1 in 6,248
3 + 1	1 in 7,048
3	1 in 160
2 + 1	1 in 556

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How much does it cost?

The Oz Powerball Lottery costs €2 per line played.
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When can I play?

You can play Oz Powerball every day, however official draws take place on Thursdays at 20:30 (GMT+11). We typically close ticket sales two hours before the draw itself.
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What happens if I win?

Once the Oz Powerball is drawn, we'll automatically check your numbers and send you an e-mail if you're a winner! Typically, our team will update the results and notify winners within one (1) working day of the official draw. If you win the Jackpot, expect a call from us! It's a good idea to ensure your telephone number is up to date, please login and check your account details!
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ElGordo

How do I choose my numbers?

To play the Spanish El Gordo de la Primitvia (also known as Sunday 5/54+1) Lottery you have to choose five numbers from 1-59 and one number from 0 to 9, or select 'Auto Pick' (AP) for a random selection.

Two machines draw a total of six (6) numbers. The first machine draws the main five winning numbers. The second draws the Matrix.

You win the jackpot by matching all five winning numbers plus the Matrix ball. Match a minimum of the Matrix ball to win a prize.

El Gordo de la Primitiva Odds

Match	Odds
5 + 1	1 in 31,625,100
5	1 in 3,513,900
4 + 1	1 in 129,082
4	1 in 14,342
3 + 1	1 in 2,689
3	1 in 299
2 + 1	1 in 172
2	1 in 19
0 + 1	1 in 10

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How much does it cost?

The El Gordo de la Primitvia Lottery costs €3 per line played.
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When can I play?

You can play El Gordo de la Primitvia Lottery every day, however official draws take place on Sundays at 13:00 (GMT+1). We typically close ticket sales two hours before the draw itself.
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What happens if I win?

Once the El Gordo de la Primitvia lottery is drawn, we'll automatically check your numbers and send you an e-mail if you're a winner! Typically, our team will update the results and notify winners within one (1) working day of the official draw. If you win the Jackpot, expect a call from us! It's a good idea to ensure your telephone number is up to date, please login and check your account details!
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SuperEna

How do I choose my numbers?

To play the Italian SuperEnaLotto you have to choose six numbers from 1-90 or select 'Auto Pick' (AP) for a random selection. You win the jackpot by matching all six winning numbers. Match a minimum of the three balls to win a prize.

Super Ena Lotto Odds

Match	Odds
6	1 in 622,614,630
5 + Jolly	1 in 1,250,230
4	1 in 11,907
3	1 in 327

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How much does it cost?

The Super Ena Lotto costs €2.50 per line played.
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When can I play?

You can play the SuperEna Lotto every day, however official draws take place on Tuesdays, Thursdays and Saturdays. We typically close ticket sales two hours before the draw itself.
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What happens if I win?

Once the SuperEna lottery is drawn, we'll automatically check your numbers and send you an e-mail if you're a winner! Typically, our team will update the results and notify winners within one (1) working day of the official draw. If you win the Jackpot, expect a call from us! It's a good idea to ensure your telephone number is up to date, please login and check your account details!
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French Lotto

How do I choose my numbers?

To play the French Lottery you have to choose five numbers from 1-49 and one numbers from 1 to 10, or select 'Auto Pick' (AP) for a random selection. You win the jackpot by matching all five winning numbers plus the Powerball. Match a minimum of the Powerball to win a prize.

French Lotto Odds

Match	Odds
5+1	1 in 19,068,840
5	1 in 2,118,760
4	1 in 9,631
3	1 in 224
2	1 in 16
0 + 1	1 in 18

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How much does it cost?

The FrenchLotto costs €3.50 per line played.
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When can I play?

You can play the French Lottery every day, however official draws take place on Mondays, Wednesdays and Saturdays. We typically close ticket sales two hours before the draw itself.
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What happens if I win?

Once the French lottery is drawn, we'll automatically check your numbers and send you an e-mail if you're a winner! Typically, our team will update the results and notify winners within one (1) working day of the official draw. If you win the Jackpot, expect a call from us! It's a good idea to ensure your telephone number is up to date, please login and check your account details!
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Mega-Sena

How do I choose my numbers?

To play the Mega-Sena Lottery you have to choose six numbers from 1-60, or select 'Auto Pick' (AP) for a random selection.

Drawings happen twice a week, on Wednesdays and Saturdays. The drawings consist of picking globes from 2 spinning spherical cages. They are picked in pairs, in order to form a 2 digit decimal number from 01 to 60. The first cage has balls ranging from 0 to 5 for the first digit, and the other one has balls ranging from 0 to 9 to be used in the second digit. In the event of the number 00 showing up, it will be replaced by the number 60 for prize purposes. When 6 unique 2 digit numbers are drawn, the drawing is concluded.

You win the jackpot by matching all six winning numbers. Match a minimum of four main number to win a prize.

Mega-Sena Lotto Odds

Match	Odds
6	1 in 50,063,856
5	1 in 154,518
4	1 in 2,332

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How much does it cost?

The Mega Sena Lotto costs €3.00 per line played.
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When can I play?

You can play the Mega Sena Lottery every day, however official draws take place on Wednesdays and Saturdays. We typically close ticket sales two hours before the draw itself.
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What happens if I win?

Once the Mega-Sena lottery is drawn, we'll automatically check your numbers and send you an e-mail if you're a winner! Typically, our team will update the results and notify winners within one (1) working day of the official draw. If you win the Jackpot, expect a call from us! It's a good idea to ensure your telephone number is up to date, please login and check your account details!
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